Terms & Conditions
Conditions of Supply
Please read these conditions carefully before ordering any goods or services from us. You should understand that by ordering any goods or services from us online you agree to be bound by these conditions.
You should print a copy of these terms and conditions for your future reference.
Our office hours are 9am – 5:30pm (Mon-Thurs) and 9am – 4:15pm on Fridays.
By placing an order through our site you warrant that you are legally capable of entering into binding contracts; you are at least 18 years old; and you are resident in the UK mainland, Northern Ireland or Ireland or that you will provide us with complete contact details.
Please note that when we accept orders the resulting legal contract is between you and Outdoor and Sports Company Ltd trading as Trekmates and is subject to any other terms and conditions as listed.
All orders are subject to acceptance by us and we will confirm such acceptance to you by on-line electronic means or verbally for any telephone orders (the "Confirmation").
Prices and Payment
The prices for any goods or services ordered from us through this site (the "Products") will be as quoted on our site, except in the case of obvious errors. These prices include VAT (the UK mainland and Northern Ireland only), unless these are otherwise itemised. Prices are liable to change at any time, but any changes will not affect orders already placed and confirmed. Payment must be by credit or debit card. We accept payment with MasterCard, Visa and Debit Cards.
Fulfilment and delivery
Your order will be fulfilled by us by any fulfilment date set out in the Confirmation. If you are ordering more than one product, you should be aware that products may be delivered separately.
Cancellation, Return and Refund Policy
You have the right to cancel any order with us for up to 30 days after the day following the delivery of your goods. It remains your responsibility to return any such items to us in a new and un-unused condition with all their swing-tickets attached and in their original box and/or packaging. Details of how you can cancel your order will be confirmed to you in the confirmation.
Please also take care when trying on any new item as we cannot accept returns that have been damaged, soiled or show signs of wear e.g. deodorant marks. We reserve the right not to refund or deduct an appropriate amount from the original purchase price in such circumstances.
You are responsible for the return of the goods. Refunds and replacements will only be issued on the return of the goods. We will cover the cost of sending replacements back to you.
If you receive a faulty Product, you should contact us within 30 days of receipt of goods, and we will refund your costs for the Product and postage for returning the Product.
This cancellation, returns and refund policy does not affect your statutory rights.
To ensure the security of your transaction, we use Shopifypay (Stripe) to ensure maximum security of your personal information. This means that on any page of the website where you enter personal information such as credit card details, the information sent to us is encrypted to safeguard your details. (Encryption prevents other Internet users from accessing this information.)
We only accept orders that are placed using this technology.
You can check that you are shopping in a secure environment by looking for either a locked padlock icon (Internet Explorer, Firefox) or an image of a key (Netscape) in the grey bar at the bottom of your screen. (This will only appear on pages where you enter personal information, such as credit card details.)
We may amend these terms and conditions from time to time by posting revised terms and conditions on the site, which shall apply to all orders placed after such date.
All notices shall be given by e-mail to Outdoor and Sports Company Ltd trading as Trekmates to email@example.com or, to you, at either the e-mail or postal address you provide during the registration process. Notice will be deemed received 24 hours after e-mail is sent or 3 days after the date of posting.
Governing Law and Jurisdiction
Contracts for the purchase of Products through this site will be governed by English Law. Any dispute arising from or related to such contracts shall be subject to the exclusive jurisdiction of the English Courts.
Our Liability and Disclaimer
Our liability in connection with any Product(s) is strictly limited to the purchase price of such product or service. This does not exclude or limit in any way our liability for fraud, or for death or personal injury caused by our negligence, or any other liability to the extent that it may not be excluded or limited as a matter of law.
We further accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business, however caused, even if foreseeable.
No employees, administrators, designers or other representatives of this site will be liable for any damages. No liability will arise under any circumstances whether in contract, tort or otherwise for any consequential or incidental or indirect loss, damage, injury, cost or expense howsoever caused – including however caused (without limitation) loss of profit, loss of contracts, business interruptions, loss of or corruption to data, loss of any use of equipment or process suffered or incurred.
This web site is owned and maintained by Outdoor and Sports Company Limited (OSC). The use of this web site is subject to the following terms and conditions, which you should read carefully. By using this web site you agree to be legally bound by these terms and conditions. If you do not accept these terms and conditions, please do not use this web site.
Exclusion of liability
While we have taken all reasonable steps to ensure the accuracy and completeness of the information on this web site, we give no warranty and make no representation regarding the accuracy or completeness of the content of this web site. Consequently, we accept no liability for any losses or damages (whether direct, indirect, special, consequential or otherwise) arising out of errors or omissions contained in this web site. Further, no warranty is given that the web site shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability. Also, we accept no liability in respect of losses or damages arising out of changes made to the content of this web site by unauthorised third parties.
Access to and use of this web site is at the user's own risk and we do not warrant that the use of this web site or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection. Nothing in these terms and conditions shall attempt to exclude liability for death or personal injury, or for fraudulent misrepresentation.
This web site may at any point contain links to other web sites, which are hosted and maintained by third parties. We have no control over the content or security of any such site. You link to such web sites at your own risk, and we make no representations regarding the content of any such web site. We cannot be liable for any loss or damage, which may arise from the use of such third party web sites.
Outdoor and Sports Company Limited. All rights, save as expressly granted, are reserved. Reproduction in any form of any part of the contents of this web site without our prior written consent is prohibited unless for personal use only
This web site contains numerous logos and trade marks belonging to various organisations. No rights are granted in respect of any of the above trademarks and are used by permission of their respective owners.
Changes to web site
The contents of this web site, including these terms and conditions of use, are subject to change by us without notification.
Social media competitions
1. In order to enter the competition, entrants must:
ii. Like the relevant post matching the date
2. Entries can be submitted by post sharing + like or if on Twitter retweet from post time until the following days post is live. Entries not in accordance with the entry instructions are invalid.
4. The competition is open to all UK residents aged sixteen (16) and over. However the competition is specifically closed to (i) employees of Trekmates UK and its subsidiaries, agents and advisors and their families; (ii) any other company, organisation or person assisting or connected with the competition.
6. NO PURCHASE OF ANY KIND IS NECESSARY TO TAKE PART IN THIS PRIZE DRAW.
7. Trekmates shall choose one (1) winner at random each day from those who have correctly completed the entry procedure. Trekmates' decision is final and no correspondence will be entered into.
8. The winner of each day shall receive the prize advertised on the post
9. The winner(s) will be announced on the Trekmates Facebook and Twitter page and sent a private Facebook message or email. If the winner does not respond within 14 days of the message, Trekmates reserves the right to offer the prize to the next randomly selected eligible entrant until a winner has been successfully contacted.
10. There is no cash alternative and the prize(s) is not negotiable, transferable or returnable.
15. By entering the competition, entrants agree to be bound by these terms and conditions. All entry instructions form part of these Terms and Conditions. English law governs this competition and each party submits to the exclusive jurisdiction of the English courts.
16. Trekmates reserves the right to change the aforementioned Terms and Conditions at any time without prior notification. It is the entrant’s responsibility to check the Terms and Conditions for changes.
17. The promoter of this competition is Trekmates, Redfern House, Dawson Street, Hyde, Cheshire, SK14 1RD